Frequently Asked Questions

What Kindle/Book Sleeve size do you recommend for my Kindle/iPad/Book?

Please use our size guide below to find your perfect book sleeve size!

Kindle & Book Sleeve Size Guide

What Laptop Sleeve size do you recommend for my laptop/iPad?

Please use our size guide below to find your perfect laptop sleeve size!

Laptop Sleeve Size Guide

Do you sell sewing patterns?

We do not sell any sewing patterns.

When should I expect my order?

How long will my order be in transit?

If you are within the US please choose between Economy shipping (5-8 business days) and Standard shipping (3-4 business days) at checkout. International shipping varies based on location and will be shown at checkout.

 

How long will my item(s) take to make before they are shipped?

Nearly every item on our shop is handmade by Hailey. This means some items may take longer to make than others before they are shipped. Most handmade items are made and shipped within 1-2 weeks, however some customs tote bags may take 2-3 weeks to make.

 

Disclaimer

Xoxo Charley is not responsible for any late, delayed, damaged, or stolen items, or for any loss, inconvenience, or expense arising from circumstances beyond our control. After an order is shipped, the customer assumes all risk for any loss or damage. This includes, but is not limited to, carrier delays, mishandling by third parties, weather conditions, incorrect or incomplete shipping information provided by the customer, or any other unforeseen events.

By placing your order, you acknowledge and agree that Xoxo Charley is not liable for any related issues.

Do you accept returns or exchanges?

Returns, Refunds & Exchanges

We do not accept returns, refunds, or exchanges on any items. However, if you have concerns with your order, please reach out and we will be happy to help! Please review all item descriptions before purchasing.

 

Cancellations

Please contact us within 2 hours of placing your order for a cancellation.

 

Disclaimer

Xoxo Charley is not responsible for any late, delayed, damaged, or stolen items, or for any loss, inconvenience, or expense arising from circumstances beyond our control. After an order is shipped, the customer assumes all risk for any loss or damage. This includes, but is not limited to, carrier delays, mishandling by third parties, weather conditions, incorrect or incomplete shipping information provided by the customer, or any other unforeseen events.

By placing your order, you acknowledge and agree that Xoxo Charley is not liable for any related issues.

Where does the name "Charley" come from?

The name Charley comes from the combination of Hailey's name and her sweet puppies name, Charlie.

Do you send PR? Are you looking for UGC creators?

Thank you for your interest, however we do not currently send PR and are not looking for user-generated content.

I have a package for Xoxo Charley. Where should I send it?

Feel free to your package to the following address.
Xoxo Charley
Box 67021
Lincoln, NE 68506

Do you offer wholesale?

Thank you for your interest in selling Xoxo Charley products in your storefront, however we do not offer wholesale.

Let's Get in Touch!

Contact form