Shipping policy

Shipping Policy

Processing Time
Orders are processed within 1-14 business days. Orders placed on weekends or holidays are processed the next business day.

Delivery Times
- United States: 2-8 business days
- European Union: 7-14 business days
- United Kingdom: 7-12 business days
- Rest of World: 10-21 business days

These are estimates — actual times vary by destination country, customs clearance, and peak seasons.

Shipping Costs
Shipping costs are calculated at checkout based on your location and chosen shipping method.

Customs & Duties (EU/International Orders)
Import duties and taxes may apply depending on your country. These are the responsibility of the customer.

Tracking
You will receive a tracking number by email once your order has shipped.

Subscriptions
Each month's subscription box is shipped within the first week of the month. You can expect your box to arrive during the second week of the month in most cases, depending on your location and carrier transit times.

If your subscription box has not arrived within 6 weeks of the ship date, please contact us at xoxocharleyteam@gmail.com.