Processing Time
Orders are processed within 1-14 business days. Orders placed on weekends or holidays are processed the next business day.
Delivery Times
- United States: 2-8 business days
- European Union: 7-14 business days
- United Kingdom: 7-12 business days
- Rest of World: 10-21 business days
These are estimates. Actual times vary by destination country, customs clearance, and peak seasons.
Shipping Costs
Shipping costs are calculated at checkout based on your location and chosen shipping method.
Customs & Duties (EU/International Orders)
Import duties and taxes may apply depending on your country. These are the responsibility of the customer.
Tracking
You will receive a tracking number by email once your order has shipped.
Subscriptions
Each month's subscription box is shipped within the first week of the month. You can expect your box to arrive during the second week of the month in most cases, depending on your location and carrier transit times.
If your subscription box has not arrived within 6 weeks of the ship date, please contact us at xoxocharleyteam@gmail.com.
Disclaimer: Xoxo Charley is not responsible for any late, delayed, damaged, or stolen items, or for any loss, inconvenience, or expense arising from circumstances beyond our control. After an order is shipped, the customer assumes all risk for any loss or damage. This includes, but is not limited to, carrier delays, mishandling by third parties, weather conditions, incorrect or incomplete shipping information provided by the customer, or any other unforeseen events.
By placing your order, you acknowledge and agree that Xoxo Charley is not liable for any related issues.
