Return & Refund Policy 

No returns, exchanges, or refunds are allowed after purchasing. Please contact us if you have an issue with your order.

EU Right of Withdrawal

If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason (the "withdrawal period"). The withdrawal period expires 14 days from the day you, or a third party indicated by you, acquires physical possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision by an unequivocal statement (e.g., a letter sent by post or email) to:
Xoxo Charley
Email: xoxocharleyteam@gmail.com 
Website: xoxocharley.com 

Effects of withdrawal: If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for supplementary costs arising from your choice of a delivery type other than the least expensive standard delivery we offer), without undue delay and no later than 14 days from the day we receive back the goods or evidence of return. We will use the same means of payment you used for the initial transaction.

Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract) 

To Xoxo Charley (xoxocharleyteam@gmail.com):
I hereby give notice that I withdraw from my contract of sale of the following goods: [describe goods]
Ordered on / received on: ___________
Name of consumer: ___________
Address of consumer: ___________
Signature (if paper form): ___________
Date: ___________

Shipping Policy

Processing Time
Orders are processed within 1–14 business days. Orders placed on weekends or holidays are processed the next business day.

Delivery Times
- United States: 2–8 business days
- European Union: 7–14 business days
- United Kingdom: 7–12 business days
- Rest of World: 10–21 business days

These are estimates — actual times vary by destination country, customs clearance, and peak seasons.

Shipping Costs
Calculated at checkout based on your location and chosen shipping method.

Customs & Duties (EU/International Orders)
Import duties and taxes may apply depending on your country. These are the responsibility of the customer.

Tracking
You will receive a tracking number by email once your order has shipped.

Legal Notice

Business Name: Xoxo Charley
Website: xoxocharley.com
Email: xoxocharleyteam@gmail.com
Address: PO Box 67021, Lincoln, NE 68516

Dispute Resolution
The European Commission provides an online dispute resolution (ODR) platform: https://ec.europa.eu/consumers/odr. We are not obligated to participate in dispute resolution proceedings before a consumer arbitration board.

Privacy Policy

View our full Privacy Policy at xoxocharley.com/policies/privacy-policy

Terms of Service

View our full Terms of Service at xoxocharley.com/policies/terms-of-service